Frequently Asked Questions
What happens when machines running AetherStore fail or are turned off?
AetherStore provides built-in redundancy at a replication level of your choosing so data is available even if one or more machines are turned off or fail. As with any solution, a higher redundancy level yields greater data availability. AetherStore recognizes machine failure and will recopy file chunks to available machines to actively maintain your replication factor. When machines rejoin the network, data is redistributed accordingly.
Are users on other machines able to access data in the AetherStore drive?
No, the drive is only accessible from the machine on which it is mounted. AetherStore runs as a service and is invisible and inaccessible to end users. You (the administrator) determine the mount location for your password-protected AetherStore drive. AetherStore data is also encrypted and chunked, eliminating data risks caused by loss or theft of individual machines.
How do I lock and unlock my AetherStore drive?
You will set the password for your AetherStore drive on deployment. Remember, the password to unlock your drive is yours and we do not store it, so make sure not to lose it! You will be prompted for the password to access the drive at the start of each session. If you do not wish to unlock your drive you can dismiss this. You can lock and unlock your AetherStore drive at any time from the system tray.
What happens if the machine the drive is mounted on fails?
If the machine your drive is mounted on fails, simply open AetherStore Bridge and select a new machine on which to mount the drive. It’s that simple!
Can I change the location of the mounted drive?
Yes, simply open the "Manage Stores" page and select a new computer on which to mount the drive.
Can I un-mount the drive completely?
Yes. The un-mounted AetherStore drive will be invisible but data will remain perfectly intact (encrypted, chunked, redundant). Simply re-mount the drive to regain access to the drive.
Can I access my data remotely?
AetherStore is a local storage solution, so your data is not stored online and can’t be accessed natively outside the local network. You can of course use any type of remote access you want, as you would with any other locally stored data.
How do I transfer AetherStore software to new or different machines?
You may run AetherStore on any number of machines. AetherStore usage restrictions are based on the amount of storage added to a Store, not quantity of machines.
Can I export my data out of AetherStore?
AetherStore is just like a typical network drive. If you need to export data out of a Store, simply copy and paste or drag the folders or files you need to a new location.
How does AetherStore calculate my Store size?
Store size represents your total usable space after replication, which is 4x by default. This means there is enough room in your Store to store each chunk of data on at least four machines. 4x replication is optimal for data availability. If you wish to adjust replication you can do so in Custom Create.
- How do I become an official AetherStore partner?
How does the referral program work?
Share your referral code with friends, and when they install and deploy AetherStore using your code, you’ll both get an extra 5GB of space. There is no limit to the amount of space you can reclaim through the referral program – so share away!
Installation & Setup
How long does AetherStore take to set up?
AetherStore takes minutes to set up. Once it's installed on all your machines, you can launch the Bridge and create a Store in just a few clicks.
Can I install AetherStore automatically over all of my machines?
Yes. You can install AetherStore using a variety of deployment software. We recommend using Group Policy or PDQ Deploy.
What is the AetherStore Bridge component in the installer? Should I include it for all my machines?
The AetherStore Bridge is a locally running web application the administrator will use to set up and manage AetherStore. Include this component on the computer(s) the administrator will use to manage your space.
Can I try AetherStore without installing it on all my machines?
Yes. We allow the creation of a one-machine Store, called "single machine mode". You can use single machine mode to check out how AetherStore works and see the drive in action on your own machine before installing across your network. In this mode files will continue to be chunked and encrypted, and the drive can be locked, unlocked, mounted and unmounted at any time to show most of the key features AetherStore provides. Remember – not installing on other machines will mean there is no redundancy.
What operating systems can I use to run AetherStore?
AetherStore is supported on Windows XP, 7, 8, 10 and Server 2012.
Can I run AetherStore on my servers?
Yes. AetherStore has been fully tested on Windows Server 2012.
How many machines can I connect to the Store?
There is no limit to the number of machines you can connect to a Store. The software is scalable by design!
Is there a limit to the amount of space I can add to a Store?
The amount of data you can add to a Store is determined by your usage package See pricing information here.
32-bit or 64-bit installer?
We highly recommend using the 64-bit installer (this version will be downloaded by default upon account creation). If you need the 32-bit version, you can access it on the Downloads page!